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Subject 외국계 음향기기회사 - CS Specialist
Date 2021.11.26
▣ Company: 외국계 음향기기회사


▣ Position: CS Specialist


▣ Responsibilities

• Provide technical support and post-sales support
• Responsible for escalations from self-service tools such as FAQ and How to guides
• Contributes to self-help content
• Provide web sales order placement support
• Ensure good Customer service and handles complaints
• Assist end users with our suite of self-help tools such as Repair portal and web shop
• Remain current on product information and product updates through available resources
• Provide repair service customer support


▣ Requirements

• 1-3 years Customer Service experience
• Strong PC Skills in MS Office, JD Edwards (preferred)
• Superior customer service attitude; able to handle difficult customers with diplomacy and tact
• Excellent communication (oral and written) skills, and excellent phone skills
• Ability to speak and write in local language and English at level 2 (other language skills a plus)
• Excellent interpersonal skills
• Strong, accurate data entry skills
• Good organizational skills with excellent follow-through • Good problem-solving skills
• Deep product knowledge in consumer products and Bluetooth technologies and interest in consumer products preferable
• Understanding of E-commerce solution
• Ability to support end-user with online Direct Sales


▣ Location : 서울


▣ 제출서류
- 이력서를 MS Word 파일로 담당 컨설턴트 Email로 보내주시기 바랍니다.
- 이력서에 지원분야의 경력 사항을 최대한 구제적이고 상세히 기술해 주시길 바랍니다.
- 사진 첨부요망 / 응시분야 / 연락처 / 연봉(현 연봉 & 희망 연봉) 기재


▣ Contact point : Jay Ko 부장
If you have any question, please do not hesitate to contact me.
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