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Subject
외국계 음향기기회사 - CS Specialist
Date
2021.11.26
▣ Company: 외국계 음향기기회사
▣ Position: CS Specialist
▣ Responsibilities
• Provide technical support and post-sales support • Responsible for escalations from self-service tools such as FAQ and How to guides • Contributes to self-help content • Provide web sales order placement support • Ensure good Customer service and handles complaints • Assist end users with our suite of self-help tools such as Repair portal and web shop • Remain current on product information and product updates through available resources • Provide repair service customer support
▣ Requirements
• 1-3 years Customer Service experience • Strong PC Skills in MS Office, JD Edwards (preferred) • Superior customer service attitude; able to handle difficult customers with diplomacy and tact • Excellent communication (oral and written) skills, and excellent phone skills • Ability to speak and write in local language and English at level 2 (other language skills a plus) • Excellent interpersonal skills • Strong, accurate data entry skills • Good organizational skills with excellent follow-through • Good problem-solving skills • Deep product knowledge in consumer products and Bluetooth technologies and interest in consumer products preferable • Understanding of E-commerce solution • Ability to support end-user with online Direct Sales
▣ Location : 서울
▣ 제출서류 - 이력서를 MS Word 파일로 담당 컨설턴트 Email로 보내주시기 바랍니다. - 이력서에 지원분야의 경력 사항을 최대한 구제적이고 상세히 기술해 주시길 바랍니다. - 사진 첨부요망 / 응시분야 / 연락처 / 연봉(현 연봉 & 희망 연봉) 기재
▣ Contact point : Jay Ko 부장 If you have any question, please do not hesitate to contact me. Office : 02) 2135-7598 // Email : jay.ko@hennymccoy.com Home : www.hennymccoy.com ** 이메일로 접수바랍니다 (온라인으로 지원할 경우 확인이 늦어질 수 있음)**
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