아래 Open Position들은 고객사의 동의를 받아 극히 제한적으로 게시된 Opening Job입니다.
이 외에도 다양한 포지션들이 진행중이오니 Career develop.이나 전직에 관심 있으신 분들은 chjo@hennymccoy.com 으로 resume를 송부해주시면 되겠습니다.
Subject 글로벌 럭셔리 브랜드 - Client Services Advisor
Date 2022.03.07
▣ Company: 글로벌 럭셔리 브랜드


▣ Position: Client Services Advisor


▣ Responsibilities
• Provide our customer and prospect with a positive and courteous experience in
line with the brand values and professionalism across channels of communication and
interactions
• Have a client-centric mindset and passion to connect with customers and resolve their
issues and inquiries with outstanding service
• Understand and live the omnichannel mindset of providing customers with multiple and
easy ways of shopping and connecting with the brand and doing so over phone, email,
live chat, live video, and/or written correspondence
• Escalate any customer issues that require further assistance or resources to the
appropriate supervisor to ensure client satisfaction
• Align with our policies, procedures, and processes when handling customer
interactions and communications
• Transmit brand awareness, product knowledge, personalized engagement and
storytelling when communicating with customers
• Balance inbound customer outreach with outbound customer outreach to generate
sales, develop client relationships and host virtual appointments
• Drive to meet and exceed sales targets and planned KPIs
• Share best practices with managers and team members and promote innovative
approaches to solve customer inquiries and develop relationships and sales
• Properly update platforms and logs with accurate data and leverage tools and
resources dynamically to meet client needs
• Maintain a productive and excellent connection with members of the retail network


▣ Requirements
- min 10 years experience of proven technical and management experience in a similar role
- Experience in retail industry will be an advantage
- Bachelor's degree/Higher Diploma in Computer Science or equivalen
- Able to work independently but also collaboratively with cross-functional teams
- Attention to details with good analytical skills and is numerically sensitive
- Ability to perform in both IT Governance & Project Management
- Knowledge of POS applications (Retail Pro / Bean Store) and ERP implementation
- Knowledge of hardware, networking, and computer support services
- Self-motivated, able to work under pressure and tight deadlines
- Teamwork and problem-solving attitudes
- Good interpersonal and communication skills
- Excellent command in written and spoken English


▣ 근무지: 서울


▣ 제출서류 :
- 이력서를 MS Word 파일로 담당 컨설턴트 Email로 보내주시기 바랍니다.
- 이력서에 지원분야의 경력 사항을 최대한 구체적이고 상세히 기술해 주시길 바랍니다.
- 사진 첨부요망 / 응시분야 / 연락처 / 연봉(현 연봉 & 희망 연봉) 기재


▣ Contact point : 김경민 부장
Home : www.hennymccoy.com
Cell: 010-8667-5015// Email : jnkim@hennymccoy.com
** 이메일로 접수바랍니다 (온라인으로 지원할 경우 확인이 늦어질 수 있음)**
10F Dongwoori Bldg., 14 Teheran-ro 92-gil, Gangnam-gu, Seoul 06180, Korea TEL 02.508.7403   FAX 02.508.7440
Copyright since 2006. HeNny & McCoy Strategic HR Advisory Group All right reserved