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Subject 글로벌 Top Tier 리테일 - CS Coordinator
Date 2022.03.10
▣ Company: 글로벌 Top Tier 리테일


▣ Position: CS Coordinator


▣ Responsibility
• Oversee all e-commerce cases managed by the advisors ensuring a seamless experience.
• Provide advisors with guidance on client cases (returns & exchanges, payment issues, etc)
• Directly handle complaints when necessary, acting as Level 2 escalation position
• Responsible for of high value reimbursements and provide resolution regarding specific
compensation for clients on a case by case basis.
• Participate in the daily/weekly morning briefings of the team and share specific information
about e-commerce.
• Work with the digital team SOP updates and the Training Manager on the creation and
updates to SOP user guides.
• Work closely with the eCommerce team member to troubleshoot and resolve and potential
issues.
• Supervise the repair tickets for both eCommerce and Retail clients and provide instructions to the advisors and the warehouse.
• Provide the Client Service analyst qualitative feedbacks to be included in reports
• Detect early signals and report anomalies to the digital team to improve the sales & after-sales processes and, at a global level, contribute to processes & tools improvements


▣ Requirements
- Clear demonstration of a customer first mind-set
- Fluent in English
- Strong analytical skills with excellent attention to detail
- Outstanding communication skills, both written and verbal
- Highly motivated, energetic, and inspirational team leader
- Able to multi-task and prioritize competing tasks
- Proficient in Microsoft Office
- Salesforce knowledge a plus
- Previous experience in Call Center setting


▣ Location : 서울


▣ 제출서류
- 이력서를 MS Word 파일로 담당 컨설턴트 Email로 보내주시기 바랍니다.
- 이력서에 지원분야의 경력 사항을 최대한 구체적이고 상세히 기술해 주시길 바랍니다.
- 사진 첨부요망 / 응시분야 / 연락처 / 연봉(현 연봉 & 희망 연봉) 기재


▣ Contact point : 손윤희 이사
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