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아래 Open Position들은 고객사의 동의를 받아 극히 제한적으로 게시된 Opening Job입니다.
이 외에도 다양한 포지션들이 진행중이오니 Career develop.이나 전직에 관심 있으신 분들은
chjo@hennymccoy.com 으로 resume를 송부해주시면 되겠습니다. |
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해외명품주얼리브랜드 - Client Care Center Manager (CS) 팀장급 |
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2022.05.24 |
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▣ Company : 해외명품주얼리브랜드
▣ Position : Client Care Center Manager (CS) 팀장급
▣ Responsibilities
1. Client Service Management
Elevate client experience by consistently delivering memorable moments
o Define and deliver KPIs based on business requirements, omni channel sales and clients’ needs
o Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent Tiffany brand values
o Take actions on VOC performance and client feedback/complaints to improve client service
- Follow up open cases with clients and related teams to ensure cases close in timely manner
- Drive continuous improvements for client experience
2. Business Accountability (Sales)
Contribute to sales achievement and drive lifetime loyalty and spend
o Foster a climate of Sales Excellence
- Enhance client engagement and build enduring relationships that create lifetime value through repeat sales
o Actively support and develop sales incentives that drive a culture of excellence and support sales achievement
o Lead by example and demonstrate the value of increasing client loyalty, retention and new client acquisition
3. Talent Management
Elevate and retain talent to ensure a winning team and create a best in class service organization
o Develop and execute a Talent Strategy for client service team to recruit, retain and develop a high performing team
o Continuously encourage, coach and provide qualitative feedback to keep CS team high standard
o Identify area for improvement or training needs
o Keep CS team abreast of new products or any changes in SOP
4. Data Integrity/ Reporting/ Projects Management
o Responsible for the highest level of data integrity of client information in adherence with all Tiffany & Co. policies and procedures.
o Keep track of KPI data and identify issues and opportunities
o Lead global/local initiatives related to client service and develop right processes
o Continuously monitor business processes and bring forward opportunities for operational process improvements
▣ Requirements
o More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry (luxury industry is preferred)
o 3+ years’ Experiences in team management
o University graduate
o Strong communication skills (English is preferred)
o Strong client oriented and people focus
o Solid knowledge of client service management
o Proficient OA skill
▣ Location : 서울
▣ 제출서류
- 이력서 (MS Word 파일)
- 경력 사항을 최대한 구체적이고 상세히 기술해 주시길 바랍니다.
- 사진 첨부요망 / 응시분야 / 연락처 / 연봉(현 연봉 & 희망 연봉) 기재
- 궁금하신 점은 담당 컨설턴트 e-mail로 연락 주시기 바랍니다.
▣ Contact point : 최윤정 상무 02-508-7410 // 010-3265-5750
If you have any question, please do not hesitate to contact me.
Home : www.hennymccoy.com // Email : yjchoi@hennymccoy.com
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| 10F Dongwoori Bldg., 14 Teheran-ro 92-gil, Gangnam-gu, Seoul 06180, Korea |
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TEL 02.508.7403 FAX 02.508.7440 |
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| Copyright since 2006. HeNny & McCoy Strategic HR Advisory Group All right reserved |
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